I would like to start off by saying thank you to you and Zone Offroad. I was kind of sceptical when I first looked at the Zone Offroad 6″ lift for the Excursion. I had several chat sessions with you and I have to say everything turned out just as you said it would and better.
The customer service at Zone Offroad is the best that I have experienced in a long time. The staff had no trouble with all my questions and when they responded they didn’t make me feel like an idiot, but instead made me feel that the questions were very good ones. When they responded it was always in a courteous manor and very professional.
As far as the lift goes, it was very impressive when it arrived. The directions were simple and very easy to follow. I installed this lift by myself on a dirt and rock garage floor. Perhaps not too smart to do by yourself, but I was able to put it together without any issues due to the step by step instructions and answers I received before I purchased it. As I finished the rear of the Excursion, I was quickly impressed as the kit add 6 inches, as it said it would. When I got done with the front, I was just over whelmed with excitement and very impressed at the 6″ total lift on each corner.
I took the Excursion to work yesterday and the response I got from my friends and co-workers made the hard work pay off. When my wife saw the end result, she just loved it.
I have done other lifts on different trucks and there were a couple that did not deliver what they said they would.
All in all, Zone Offroad is an exceptional company and I will gladly deal with you in the future for any of my other needs that you can deliver on. I have already recommended Zone Offroad to several of my friends.
I am not sure if you have a customer rides section, but I would love to see it on your web site.
P.S. My Wife says thank you as well since it is her Excursion.
James and Regina Martinez
Thank you for the feedback! It’s great to hear the level of service we offer direct from our customers, especially the skeptical ones! Maybe others who are on the fence about what lift to buy will find this letter and decide get in the Zone. Let us know if there is anything we can help you with in the future!