COVID-19 Update: Zone Offroad | Shipping Resumes!

COVID-19 Update: Zone Offroad | Shipping Resumes!
ZONE-COVID19-01

Zone Offroad Dealers and Customers,

As this pandemic continues to reek havoc on both the public health and safety as well as the economy of this country it is clear that every business has been affected. With that said we thank all of our dealers and customers for their continued support and patience during this difficult time. The state of Michigan has extended and expanded its Stay Home, Stay Safe order which is now in affect through the end of April. While this has forced us to take additional measures to limit staffing across every department, the silver lining here is we are still open for business and are beginning to ship product daily again.

Shipping Resumes – As we resume shipping orders we will still be doing so with a very limited staff. The backlogged orders have begun to be processed first in the order received up through the new orders being placed. While this will take some time to get caught up, please allow for up to 7 business days at this time for in-stock item orders to ship out. Some orders will ship the following day. It’s all based on daily volume and order sizes. Obviously this will improve as we work through the backlog of orders.

Business Hours –  Business hours have been updated to Monday - Friday from 9am - 5pm EST. Our sales, tech support, shipping, marketing and accounting departments will be available. It should be noted that email continues to be the preferred method of communication as the majority of staff is working remotely.

Staffing – At this time several temporary staffing changes have been made. If your sales representative is currently not available another has already been assigned to you temporarily and will be monitoring all emails hourly. You are welcome to continue sending your emails to your regular sales rep, the emails will be forwarded to the sales rep currently handling the territory. Please see the list below of available sales staff currently available to assist.

 

General Sales – sales-zone@ridefox.com

General Tech Support – tech-zone@ridefox.com

General Marketing –  marketing-zone@ridefox.com

 

Inside Sales - Jason Shellhaas | Chris Lytle | Nate Moore | Brandi Raymond | Jason Goodwin | Josh Mannes | Mike Maloney

Tech Support - Andy Hazel | Randy Wilson

Outside Territory Reps - Miles Henderson | Brad Spearing

 

Thank you,

Zone Offroad Management

 

3 comments

Hello I was just wondering about how long u til my order gets shipped so I can let the shop know an estimated weekend it’ll be here and ready to put on! Thanks

Hey Cameron, I don’t have access to individual orders on here, you’ll need to contact our sales team or log into our website for more info

Leave a Reply

Your email address will not be published. Required fields are marked *